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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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- Tech Details
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
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Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Helps me make lots of money by doing mortgages
Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.
- Loan Origination to Closing
- Customizable data points
- Quick Data Gathering
- Secure Documentation Holding
- Server Issues making it inoperable too often
- Companies input too many data points or overuse
- New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS
May 23, 2022
No autosave makes Encompass dangerous
Score 1 out of 10
Vetted Review
Verified User
I have utilized Encompass in a loan processing capacity (on and off) for the last 12 years. The loan processing position requires intensive use of Encompass. Encompass, unfortunately, creates more problems than it addresses. Blend does not make things any easier. I have processed and closed as many as 40 loans per month on Encompass, and it was grueling.
- Nothing [in my opinion]
- No auto save. [In my experience] Encompass has extreme issues with printing docs, and crashes.
- I have been processing loans for over 38 years and Encompass is in serious need of AutoSave. I [feel] it is a dangerous system when Encompass vanishes without any ability to save hours of work. You then start all over. I left my last company over Encompass, and I will only work for lenders who do not utilize Encompass as their LOS.
- The entire system needs to be overhauled and updated. Blend is of no help.
January 25, 2018
Popular Choice for lenders
Score 10 out of 10
Vetted Review
Verified User
Ellie Mae Encompass has allowed us to ensure our loans are compliant and has streamlined the way to originate and close mortgages. We have been able to close loans with ease and monitor compliance through the entire transaction. The software is suited to all borrowers whether they are tech savvy or not. We can also originate loans in market areas where we have no physical presence with ease. It's also going to save me a tremendous amount of time by being able to do transactions paperless.
- The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
- The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
- I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.
- I would like to see more practical training maybe similar to the video introductory training on practical applications. I am a small lender so administering the software can prove to be very difficult at times.
- I would like to see practical training on issues like "going paperless" and how exactly to set that up. It would be helpful to have that type of training in the form of a video.
- I would like to have control of adding the closing documents myself rather than having to request them.
- The software loads very slowly.
December 21, 2017
Encompass from Ellie Mae: The only LOS product.
Score 10 out of 10
Vetted Review
Verified User
This is being used by virtually all business units in my organization to facilitate the loan process from inception through closing.
- Encompass from Ellie Mae is on top of compliance changes.
- Ellie Mae provides great support for vendor integration.
- Ellie Mae allows for extensive customization via their SDK/API
- The smart client is kind of a dated model for app dev but Ellie Mae is transitioning to web
- No mobile app
- Smartclient is slow
March 17, 2017
Mr Mortgage's Ellie Mae's Review
Score 10 out of 10
Vetted Review
Verified User
Ellie Mae is being used as our software system to process ands handle all of our processing and originating of all loans.
- Built In Pricing Engine
- Paperless
- All In One
- System sometimes runs slow
March 03, 2017
Encompass 360
Score 9 out of 10
Vetted Review
Verified User
Encompass is the backbone of our mortgage lending operations. We use the software to enhance our mortgage lending process and to remain compliant in an ever-changing environment. This LOS is very robust and has many features. The customizability of the software allows us the flexibility to do business our way, but remain compliant and profitable.
- The Mavent Compliance Review helps us maintain compliance.
- The Document System is great for us in helping us prepare our disclosures and closing packages, keeping us compliant and allowing us to add our own customizable forms.
- The software has the flexibility to add your own business rules as needed to customize the experience for your organization.
- Construction lending is lacking, but it is improving and we hope the new additions will provide a better solution than in the past.
- The e-sign process could be tweaked to allow borrowers to mark selections on certain forms and thus allowing those forms to be electronically signed, instead of having to be printed and wet signed after making their selections.
- Speeds could be increased. There tends to be some slowness, depending on the time of day and day of the month.
February 23, 2017
Encompass Review
Score 7 out of 10
Vetted Review
Verified User
Currently, Encompass is used as our LOS system.
- The ability to custom features to work best for our company.
- Ability to create business rules.
- Up to date on regulations.
- When working remotely there tend to be some issues with the system moving slow.
- Provide better updates when forms have been changed.
February 14, 2017
If you can dream it, they can build it.
Score 10 out of 10
Vetted Review
Verified User
95% of our entire business model can be conducted in Ellie Mae's Encompass, from lead generation to servicing. It has enabled our company to streamline its operations and become incredibly quicker in closing loans for our consumers.
- Compliance.
- Software Update Management.
- Listening to its customers.
- Well priced.
- Outside software integrations
- Automated Aggregate Escrow Calculations By State
- MSA Pricing Engine
January 30, 2017
Encompass Soars!
Score 10 out of 10
Vetted Review
Verified User
We use Encompass in the residential mortgage department. We have also recently begun using it in our retail loan area for HELOCs and construction loans. We use it to originate, process, and close mortgage loans.
- Reports - The variety and types of reports. Graphs, simple text, charts. etc. Impressive look at your data.
- Milestones - Managing status of loans with milestones makes it easy to see where a file is in the process of the pipeline without even opening the loan.
- Creating custom forms - Ability to customize our documents and disclosures if key when you work for a small community bank.
- Tech support - Some reps don't seem as knowledgeable as others. Would prefer to be able to really zero in on areas and sections where you need help when you call in.
- Manual Data- Some areas that I believe should flow through to others, do not. It creates a lot of manual inputting which leaves room for errors.
January 24, 2017
Is Encompass all encompassing?
Score 6 out of 10
Vetted Review
Verified User
Our entire organization uses Encompass360 Banker Edition to originate loans. From taking a loan app, to selling the loan.
- Keep up to date compliance information.
- Vendor integration. They allow a lot of services to be ordered from within Encompass.
- Working within Encompass is not intuitive. There's no real flow. Milestones can stop the user from proceeding if something isn't completed, but it's not a true workflow.
- Their support team is unresponsive and sometimes seemingly untrained.
- It's slow.
December 29, 2016
Encompass is a great system.
Score 9 out of 10
Vetted Review
Verified User
We use Encompass in our mortgage line of business. It has created so much efficiency in the process of going paperless. It has brought on more borrowers that prefer to use the computer or electronic signatures instead of coming into a branch to sign initial and closing documentation. For those that have difficulty with e-signing, Encompass makes it easy for them as well.
- Communicate and service disruptions, updates and product information thoroughly and timely.
- Creates a flexible system that allows you to mold it to their specific business practices.
- Constantly making improvements that are seamless to the users.
- Some improvement in the report building feature to assist with getting totals and formats so users can just run a report without making changes once it opens in Excel.
December 28, 2016
Encompass Review
Encompass is being used by our mortgage department for the complete mortgage process - application, disclosures, processing, underwriting, closing, post-closing, investor delivery, HMDA, paperless initiative, electronic signatures, and many more items.
- User/Administrative Support
- Online knowledge tools
- Paperless Experience
- Rate Watch - a tool for consumers to use to be able to watch our rates either daily, weekly, monthly - or get a notice when our rates hit a certain point.
- Report Capabilities - make it so you can write a report that can be used by the whole organization - but be able to [lock] it down so it cannot be edited - make it so users can only run the report.
December 06, 2016
Compliance is a Priority
Encompass is used within the residential lending area for our mortgage loan origination System (LOS). We use it exclusively for the life of the loan; from loan origination to processing to underwriting through to closing and post-closing. Encompass streamlines much of the process and allows integration with many other platforms. It's an "all in one" solution. There are many ways it can be customized (most customizations are easy, but you can also make them as complicated as you want) which gives us the ability to customize the borrower's experience to make it as streamlined as possible.
- All-in-one solution
- Widely known throughout the industry as a top LOS system
- It is easy-to-use and provides the ability to be customized
- Speed. Sometimes the system can run slow causing some delays in the process.
- Does not support construction lending very well.
December 01, 2016
Customization Can Do!
Score 10 out of 10
Vetted Review
Verified User
Encompass is our Mortgage Loan Origination System (LOS). We use it exclusively throughout the entire life of the loan; from loan origination to processing to funding and operations. Encompass streamlines much of the process and allows integration with many other platforms. It's truly an "all in one" solution. There are many ways it can be customized (most customizations are easy, but you can also make them as complicated as you want) to fit the needs of almost any of your mortgage lending needs.
- All in one solution!
- Easy to customize to your workflow and business needs!
- Widely known in the industry; compatible with most lenders and systems.
- Ellie Mae is very innovative; always listening to their consumers/users and implementing the ideas that make sense.
- Can sometimes run slow (NOT a frequent occurrence for us).
- The system is so customizable that you can get yourself in trouble if you don't pay attention.